Entry / Junior / Graduate IT Student with All A Grades

PROFESSIONAL PROFILE

With 8 years of experience working overseas in East Asia, North America, the Middle East, and the Pacific, I’m a global-minded professional who enjoys collaborating with people from different cultures and diverse backgrounds, which has allowed me to develop a strong sense of adaptability.
Throughout my career, I’ve gained a wealth of customer service experience and honed my problem-solving skills.

I have achieved all A grades in my courses and have earned six IT-related certifications from Microsoft during my spare time.
I’m enthusiastic about learning and am a lifelong learner at heart.

PROFESSIONAL EXPERIENCE

Information Technology Software Engineer
m Brand Management Co., Ltd | Feb 2021 – Jul 2022

m is a company that manages different levels of brands in memorial diamonds and jewelry. The main work contains 3 parts: 30% Marketing; 60% Website Maintaining; 20% Spreadsheet Editing.

• cooperate with the marketing team checking On-Page and Off-Page SEO. And monitor and report all key performance data. Support setup of Google Ads campaigns.
• Internationalize and localize all websites. Debug backend customer’s product tracking system. Add features as the design team’s requirement onto the websites on different platforms.
• Create new salary sheets, build and debug sales/production sheets via functions, named ranges, conditional formatting, etc.

Guide/Retail Assistant/Translator
Wai-O-Tapu Thermal Wonderland | Aug 2016 – Apr 2018

Wai-O-Tapu is one of New Zealand’s most colorful and unique geothermal parks. I worked as a retail assistant and tour guide.

• Arranged daily bookings, prepared guided tours and cruise ship tours, and sold tickets while explaining safety rules and directions.
• Processed vouchers, cash, and credit card payments, ensuring accurate change.
• Maintaining inventory levels for merchandising.

Sales Consultant
Al Tayer Group | Jun 2012 – Feb 2014

Dubai Al Tayer Group is the largest luxury retailer in the Middle East. I worked as a luxury salesperson.

• Providing exceptional customer service and driving sales of high-end luxury products
• Processed vouchers, cash, and credit card payments, ensuring accurate change.
• collaborated with cross-functional teams to coordinate events and promotions, contributing to the growth of the business.

COMMUNITY DEVELOPMENT

Au Pair in America

Live-In Nanny / Cultural Exchange Participant  / 2009 – 2010

Live-In Nanny: Cared for an adopted Chinese American girl who was 9 years old in a single-mother family home in New York. Planned and executed daily activities and outings, assisted with homework, and facilitated regular communication regarding her progress and needs, while also ensuring her safety and well-being.

Cultural Exchange Participant: Engaged in cultural exchange with a host family in Jewish Community, sharing perspectives and customs from my home country while also learning about American culture. Developed strong interpersonal skills and cross-cultural communication abilities through this experience.

Worship Service

Rotorua Spring of Life Christian Church / 2016 – 2019

Volunteer Musician, Worship Team: Play guitar and drum as a part of a weekly worship service for a local Chinese church.

Volunteer Building Maintenance Crew: Contributed to the upkeep and maintenance of the church building and grounds, performing tasks such as cleaning, painting, and landscaping.

LANGUAGES

Chinese Native English Professional working proficiency